FAQ

Postponing your trip? No problem—Wildhartt will always prioritize this option.

If you inform us at least 7 days in advance, you also have the option to transfer your booking to someone else, as long as they meet the same conditions required for the trip (including medical and physical abilities). This is possible as long as the contract has not yet taken effect.

In this case, any modification fees imposed by our service providers will apply. The original booker and the new participant will both be responsible for covering the remaining balance, as well as any additional costs related to the transfer.

If you have any questions or need help with the process, just reach out—we’re here to make it as smooth as possible!

Cancellation due to health restrictions

If the expedition is cancelled due to closed borders or confinement, your trip will be fully refunded.

Wondering which expedition level suits you best? Whether you're looking for a family-friendly adventure, an accessible challenge, a sporty expedition, or a wild exploration—there’s a trip for you!

Take the level quiz and find your perfect adventure: Click here.

Yes, all our expeditions can be privatised for a group already formed, on the dates of your choice.

To make your request, go to the expedition that interests you and click on "Privatise the expedition". We'll take care of the rest!

When booking, you have the option to choose your preferred payment method.  

1. With our flexible payment solution, you can opt to pay a deposit of at least 20% of the expedition price. The remaining balance will be automatically collected before departure.  
2. Another convenient option is our installment payment plan. This allows you to pay a set amount each month until the full payment is completed, giving you greater flexibility in managing your budget.

The maximum number of participants allowed per group is specified for each expedition. Typically, we accept up to 6 adventurers per group on average, though this may vary depending on the nature of the expedition.  

• 20 days before departure for trips longer than 6 days;  
• 6 days before departure for trips lasting between 2 and 6 days.

In this case, we will fully refund any deposits and payments made.

Sign up for one of our expeditions with 4 friends and become a Wildhartt ambassador. If you manage to convince 4 friends to sign up with you for one of our expeditions, we'll give you a 10% discount on the price of your trip!

So how do you go about it?

It's easy, just contact us with the first and last names of the friends you're signing up with and we'll give you a promotion code to use when you place your order. Have you already placed your order?

Don't worry, we'll give you a discount on your purchase in the form of a voucher for a future shipment 🔥

Your expedition is confirmed once the minimum number of participants has been reached. You can check this information directly on the expedition page, in the departure dates section.

For each date, you will see :

• "Departure confirmed" if the threshold has been reached.
• "X to confirm" if there are still participants missing to confirm the departure.

As soon as your departure is confirmed, you will receive an email notification.

⏳ When do I receive the final confirmation?

• For a shipment of more than 2 days: no later than 10 days before departure.
• For a shipment of less than 2 days: no later than 3 days before.

💡 Good to know: We can close an unconfirmed date at any time, but we'll always make sure to let you know within these timescales.

Normally it's difficult to exceed the maximum number of people on an expedition. However, you can always contact us, just in case there's a cancellation 😋

Ten days before your departure, you'll be in touch with the other participants and the guide via a Whatsapp chat. You'll be able to ask all your questions, organise your carpool or simply share your photos, feelings or good mood 🤪

Each expedition has its own specific features. You can consult the expedition page. In general, our expeditions include private guiding in small groups, activities, full board and accommodation for the duration of the stay.

Transport to the meeting point and cancellation and/or repatriation travel insurance are not included.

You will receive two emails after registering:

1. The first will contain all the practical information
   
2. The second will ask you either to send us your repatriation insurance for an expedition abroad, or to take out one via Wildhartt. Finally, we ask you to sign a disclaimer in case of dangerous or premeditated behaviour during the expedition.

If you would like to be put on a waiting list for an expedition, simply go to the page for the expedition in question and fill in the "pre-registration" field. If you would like to pre-register a group, please contact us with the name of the expedition, the departure date and the number of people you would like to put on the waiting list. We might be able to arrange a private date for you and your group.

We'll send you two confirmation emails within four working days of your booking. You can then contact us at any time before, during or after your expedition. In particular, you will be added to a Whatsapp group ten days before your expedition in order to facilitate communication between you, your guide, the other participants and DiscoveRent.

Once you have booked your expedition, you will receive an email containing all the information you need to prepare and set off on your expedition.

You will also be added to a Whatsapp conversation with the other members of your expedition. You will be able to ask all your questions to your guide and/or the Wildhartt Team.

Before you leave, we'll be organising an informative digital meeting so that we can get together and answer any last questions you may have.

A repatriation certificate is a document proving that your medical expenses and potential repatriation are covered. This document must be valid for the duration of the expedition.

The certificate is normally issued to you when you take out repatriation insurance (usually by email). If you do not have it, or if you have lost it, you can always request one from the travel insurance you have taken out.

• AXA Belgium requests repatriation certificate using this form
  
• Touring request repatriation certificate via this link
• Europ Assistance Obtain your repatriation certificate here

You don't have repatriation insurance?
Don't worry, we can arrange it for you when you place your order 💥

When you sign up for one of our expeditions abroad, we ask you for two documents by default:

• Proof of repatriation insurance
• A completed and signed liability waiver

👉 What is a liability waiver and what is it for?

The liability waiver makes you responsible in the event of an accident or damage to equipment caused by dangerous/risky or irresponsible behaviour on your part. In this specific case, we will call on your civil liability. In short, such a case could arise if you do not expressly follow one of the instructions given by the professional guide who takes you. 🥴

For our expeditions that take place outside your home country, we ask you to take out "Repatriation Assistance" insurance. We suggest that you take out comprehensive insurance (cancellation and repatriation) or cancellation insurance when you book your expedition.

Comprehensive insurance covers unforeseen events when travelling, such as cancellations, missed flights, delays, and damaged or lost luggage. It also covers repatriation, medical expenses abroad and forced extension of your stay. In the event of an accident, it provides compensation, as well as legal support and medical assistance.

In the event of cancellation of an expedition due to the health situation; closed borders and/or confinement, the trip will be reimbursed in full. In the event of cancellation due to illness, the above cancellation conditions will apply. The Customer is responsible for fulfilling and paying for all police, customs and health formalities required for the reserved trip, such as passport, national identity card, residence permit, parental authorisation, visa, medical certificate and vaccination booklet.

In the event that the Customer is unable to travel due to non-compliance with administrative and health formalities, the price paid will not be reimbursed, nor will the Company be held liable.

You can find all the Wildhartt's terms and conditions of sale here.

We prefer small groups to create a family atmosphere and minimise the impact of our expeditions on the ecosystems. Most of our expeditions are open to a maximum of 6 people.

A group can vary between a maximum of 6 and 12 people, depending on the sport practised and the destination of the expedition.

☝️Le The number of people accepted for a trip is always visible on the expedition page.

All our expeditions take place in Europe. At Wildhartt we're big fans of local tourism. That's why our trips are limited to the beauty of European nature. Believe me, there's plenty to do 🙌

The prices of our adventures are displayed directly on the website page of the adventure.

You can see the number of participants and the number of spots available in the "Choose your date" box directly on the webpage of the adventure.

In the event of a question, problem or complaint during shipment, an emergency number is given to you in the pre-departure Whatsapp conversation. If you can't find this number, here are the two Wildhartt emergency numbers:

• Marie Frère: +32 (0)4 74 97 09 38
• Maxime Mertens: +32 (0)474 52 20 36

Of course, if you prefer to use your own equipment, please contact us before you leave so that we can check that it complies with standards and is suitable for the expedition.

Here are a few important points to bear in mind:

✔️ If your equipment is validated, you will be able to take it with you.

❌ No discount will be applied to the shipping price.

🎒 You are entirely responsible for your equipment: in the event of theft, breakage, loss or damage, Wildhartt cannot be held responsible.

Need a pre-departure check? Write to us, we'll guide you!

Once you're back, you'll receive all the photos of your expedition by email and whatsapp. You'll also receive a short summary message. Nostalgia will give way to a new start, we're sure of it 🥰

If we've managed to give you an unforgettable adventure, we'd love to hear from you.
Leave us a Google ⭐️ review - we promise, it really does make a difference!

If you have a discount code, you can enter it on the "configuration" page. You will arrive on this page after selecting the date of your expedition.

A receipt of payment has been sent to you by email following your registration. If you need an invoice, please contact us directly at hello@wildhartt.com.

At Wildhartt we look for the right price for our guides. Their remuneration must reflect the risk and passion they put into their work. That's why we don't give discounts and are always looking for the right price.

Prices may vary between adults and children, depending on shipping. This information will be shown directly on the shipping page.

At Wildhartt, transparency is key. The price of your expedition reflects a clear breakdown of costs:

• 30% for our guides, the backbone of every adventure.
• 35% for accommodation and meals, essential for your comfort.
• 10% for gear and transport, to ensure safety and smooth logistics.
• 25% for organisation and logistics, from first contact to the end of your trip.

Our priority: to offer you a high-quality experience, with full transparency.

Any questions? Get in touch!

Marie Frère and Maxime Mertens from Wilmars are the two people behind Wildhartt. Their project is to reinvent travel so that it has a positive impact. Wildhartt is a transmission of passion for sport and nature. A committed travel agency that lives for adventure, thrills and, above all, nature.

Are you interested in a career in the world of adventure? You'll find all our job offers on the jobs page of our website.

Responsible adventure means:

• Local countries where you can travel by train and/or carpool
• Sober, authentic accommodation such as gîtes, bivouacs, sailing boats, etc.
• Local and seasonal meals
• A fair distribution of income

These 4 pillars ensure more responsible travel that supports the local economy of a region while limiting the carbon footprint of the expedition.

Wildhartt wants to protect and restore the wild world through its adventures. We advocate an ephemeral return to nature as a way of disconnecting from the city and returning to a form of simplicity.

Wildhartt is an activist company, where everyone can fulfil their potential while contributing to an ambitious project.

For us, ambition and activism go hand in hand. We believe that business can be much more than just an economic driver; it can be a catalyst for change.

We are convinced that Wildhartt can be that catalyst. And we know that our prosperity will depend on our deep commitment to protecting what really matters: life, in all its forms.

• Via email: hello@wildhartt.com
• By telephone on +32 (0) 474 97 09 38 or +32 (0) 474 52 20 36