FAQ

Once the tickets have been issued, any change may result in the invoicing of penalties depending on the conditions applied by the carrier.
Given the nature of the service and the physical conditions required, you will only be able to change the identity of a participant if that participant meets all the physical and technical conditions listed in the special conditions.
Only Wildhartt can validate this change. If the above conditions are not met, Wildhartt will not be able to accept the change.

In the event of cancellation of an expedition due to the health situation; closed borders and/or confinement, the trip will be reimbursed in full. In the event of cancellation due to illness, the aforementioned cancellation conditions shall apply. The Customer shall be responsible for fulfilling and paying for any police, customs and health formalities required for the booked trip, such as formalities relating to passports, national identity cards, residence permits, parental authorisation, visas, medical certificates and vaccination records.

In the event that the Customer is unable to travel due to non-compliance with administrative and health formalities, the price paid will not be reimbursed, nor will the Company be held liable.

Level 1: Family expeditions suitable for anyone wanting an introduction to outdoor sports. The distances covered are short with little change in altitude. Most nights will be spent in gîtes, with the possibility of an exception for those wishing to try their hand at bivouacking.

➡️ These expeditions are usually accessible to families with children aged 6 or over.

➡️ You will need to be able to travel distances of less than 10 km per day.

Level 2: Expeditions suitable for anyone who wants to practise sports in the great outdoors. There is always a way of avoiding or getting round the difficulties. Overnight stays can be in tents, gites, refuges or sailing boats.

➡️ These expeditions are usually accessible from the age of 14, with parental consent.

➡️ You must practise a sporting activity regularly (min. 1x every 2 weeks).

Level 3: Sports expeditions in the great outdoors, suitable for any sportsperson wanting to discover or improve their skills in an adventure sport. The sportsperson accepts to be confronted with certain risks such as the distance from civilisation or the discovery of hostile environments. However, no technical level is required. Nights may be less comfortable due to the characteristics of the destination.

➡️ Be able to run 10km in less than an hour.

➡️ Practice an endurance sport at least 1x per week.

Level 4: Sports expeditions in totally wild places where there is little or no network. These expeditions are suitable for any sportsperson who wants to progress in an adventure discipline. The adventurer accepts the risks of moving away from civilisation, or discovering hostile environments, as well as the discomfort that may be associated with this. Participants must have some technical knowledge of the sport they will be taking part in.

➡️ Have already been on a (micro) expedition

➡️ Practise an endurance sport at least 2 times a week

➡️ No fear of heights and/or seasickness

➡️ Have no chronic pain / Be in perfect health

Yes, all our expeditions can be privatised for a group already formed on the dates of your choice. To make a privatisation request, go to the expedition of your choice and privatise it using the button under the "see departures" button.

When you book, you can choose your method of payment.

1. With our flexible payment solution, you can opt for a deposit of at least 20% of the price of the shipment. The full amount will be deducted automatically before departure.
2. Another practical option is to choose payment by instalments. With our instalment facility, you can pay a monthly amount until the full payment is made, giving you flexibility in managing your budget.

Once the checkout has been finalised, you won't have to take any further action.

Sign up for one of our expeditions with 4 friends and become a DiscoveRent ambassador. If you manage to convince 4 friends to sign up with you for one of our expeditions, we'll give you a 10% discount on the price of your trip! So how do you go about it? It's easy, just contact us with the first and last names of the friends you're signing up with and we'll give you a promotion code to use when you place your order. Have you already placed your order? Don't worry, we'll give you a discount on your purchase in the form of a voucher for a future shipment 🔥

Registration for expeditions abroad closes automatically 20 days before departure, so don't take too long to register.
Registrations for one- or two-day micro-expeditions close 6 days before departure. And yes, at DiscoveRent we're flexible 😇

Stays can only take place if a minimum number of participants register to guarantee departure.

If the holiday cannot go ahead because the minimum number of participants has not been reached, You will be informed of this no later than :
20 days before departure for a holiday of more than 6 days ;
6 days before departure for a holiday lasting between 2 and 6 days;
In this case, we will return any deposits and payments received.

Once you have booked your expedition, you will receive an email containing all the information you need to prepare and set off on your expedition. You will also be added to a Whatsapp conversation with the other members of your expedition. You'll be able to ask all your questions to your guide and/or DiscoveRent contact. Before you leave, we'll be organising an informative digital meeting so that we can get together and answer any last questions you may have.

Your departure is confirmed when the minimum number of participants has been reached. You can see this information in the expedition file, in the departure dates section. For each date, a progress bar indicates whether the departure is confirmed or the number of participants required to confirm the departure (e.g. 2 to confirm).

In all cases, once your booking has been made, we will automatically notify you by email when the departure is confirmed.

We reserve the right to close an unconfirmed departure at any time but we undertake to give you confirmation/cancellation at least 10 days before the departure of your expedition for an expedition lasting more than 2 days and 3 days before your departure for an expedition lasting less than 2 days.

You will receive two emails after registering:

1. The first containing all the practical information
   
2. The second will ask you either to send us your repatriation insurance for an expedition abroad, or to take out one via DiscoveRent. Finally, we ask you to sign a disclaimer in case of dangerous or premeditated behaviour during the expedition.

Normally it's difficult to exceed the maximum number of people on an expedition. However, you can always contact us, just in case there's a cancellation 😋

We'll send you two confirmation emails within four working days of your booking. You can then contact us at any time before, during or after your expedition. In particular, you will be added to a Whatsapp group ten days before your expedition in order to facilitate communication between you, your guide, the other participants and DiscoveRent.

Ten days before your departure, you'll be in touch with the other participants and the guide via a Whatsapp chat. You'll be able to ask all your questions, organise your carpool or simply share your photos, feelings or good mood 🤪

Each expedition has its own specific features. You can consult the expedition page. In general, our expeditions include private guiding in small groups, activities, full board and accommodation for the duration of the stay.

Transport to the meeting point and cancellation and/or repatriation travel insurance are not included.

If you would like to be put on a waiting list for an expedition, simply go to the page for the expedition in question and fill in the "pre-registration" field. If you would like to pre-register a group, please contact us with the name of the expedition, the departure date and the number of people you would like to put on the waiting list. We might be able to arrange a private date for you and your group.

For our expeditions that take place outside your home country, we ask you to take out "Repatriation Assistance" insurance. We suggest that you take out comprehensive insurance (cancellation and repatriation) or cancellation insurance when you book your expedition.

Comprehensive insurance covers unforeseen events when travelling, such as cancellations, missed flights, delays, and damaged or lost luggage. It also covers repatriation, medical expenses abroad and forced extension of your stay. In the event of an accident, it provides compensation, as well as legal support and medical assistance.

A repatriation certificate is a document proving that your medical expenses and potential repatriation are covered. This document must be valid for the duration of the expedition.

The certificate is normally issued to you when you take out repatriation insurance (usually by email). If you do not have it, or if you have lost it, you can always request one from the travel insurance you have taken out.

• AXA Belgium requests repatriation certificate using this form
  
• Touring request repatriation certificate via this link
• Europ Assistance Obtain your repatriation certificate here

You don't have repatriation insurance?
Don't worry, we can arrange it for you when you place your order 💥

When you sign up for one of our expeditions abroad, we ask you for two documents by default:

• Proof of repatriation insurance
• A completed and signed liability waiver

👉 What is a liability waiver and what is it for?

The liability waiver makes you responsible in the event of an accident or damage to equipment caused by dangerous/risky or irresponsible behaviour on your part. In this specific case, we will call on your civil liability. In short, such a case could arise if you do not expressly follow one of the instructions given by the professional guide who takes you. 🥴

In the event of cancellation of an expedition due to the health situation; closed borders and/or confinement, the trip will be reimbursed in full. In the event of cancellation due to illness, the above cancellation conditions will apply. The Customer is responsible for fulfilling and paying for all police, customs and health formalities required for the reserved trip, such as passport, national identity card, residence permit, parental authorisation, visa, medical certificate and vaccination booklet.

In the event that the Customer is unable to travel due to non-compliance with administrative and health formalities, the price paid will not be reimbursed, nor will the Company be held liable.

You can find all the DiscoveRent terms and conditions of sale here.

In the event of a question, problem or complaint during shipment, an emergency number is given to you in the pre-departure Whatsapp conversation. If you can't find this number, here are the two Wildhartt emergency numbers:

• Marie Frère: +32 (0)4 74 97 09 38
• Maxime Mertens: +32 (0)474 52 20 36

We prefer small groups to create a family atmosphere and minimise the impact of our expeditions on the ecosystems. Most of our expeditions are open to a maximum of 6 people.

A group can vary between a maximum of 6 and 12 people, depending on the sport practised and the destination of the expedition.

☝️Le The number of people accepted for a trip is always visible on the expedition page.

If the weather is bad but does not represent a danger to participants during the expedition, the activity will continue. If the weather becomes dangerous, the activity will be cancelled and replaced by an alternative offered by our professional guides.

If you have your own equipment for an expedition, contact us so that we can check it. If it meets standards, you can take it with you on the expedition. We will not be held responsible in the event of theft, breakage, damage or loss of your equipment; you are entirely responsible for it. Finally, this will not result in any reduction on the standard price of the expedition 🛶 ⛏ 🏄

All our expeditions take place in Europe. At Wildhartt we're big fans of local tourism. That's why our trips are limited to the beauty of European nature. Believe me, there's plenty to do 🙌

You can see the number of participants and the number of places available in the "Choose your date" box directly on the expedition page.

The prices of our shipments are displayed directly on the shipping page.

You can filter your expedition search either by discipline or by departure date.

Once you're back, you'll receive all the photos of your expedition by email and whatsapp. You'll also receive a short summary message. Nostalgia will give way to a new start, we're sure of it 🥰

If we've managed to give you an unforgettable adventure, we'd love to hear from you.
Leave us a Google ⭐️ review - we promise, it really does make a difference!

If you have a discount code, you can enter it on the "checkout" page. You will arrive on this page after selecting the date of your expedition > selecting your pack.

A receipt of payment has been sent to you by email following your registration. If you need an invoice, please contact us directly at hello@wildhartt.com.

When you book, you can choose your method of payment. With our flexible Klarna payment solution, you can opt for a deposit of at least 30% of the price of the shipment. The full amount will be deducted automatically before departure.

Another practical option is to pay by instalments. Via our website, you can pay a monthly amount until the total payment is made, offering you flexibility in managing your budget.

Yes, the good news is that we accept ANCV holiday vouchers.
To pay in full or in part with ANCV holiday vouchers , here are the steps to follow:

• Book your holiday directly on our website using your bank card, to block your place(s).
• Send us your holiday vouchers by registered post to Wildhartt at 19 Avenue des volontaires, 1160 Brussels, Belgium.
• Send us an email to hello@wildhartt.com to let us know that the cheques are being sent.
• As soon as we receive the post and the holiday vouchers, we will refund the amount received in holiday vouchers directly to the payment method used when booking.
  

At Wildhartt we look for the right price for our guides. Their remuneration must reflect the risk and passion they put into their work. That's why we don't give discounts and are always looking for the right price.

Prices may vary between adults and children, depending on shipping. This information will be shown directly on the shipping page.

At Wildhartt, we attach particular importance to price transparency for our shipments. Our approach is based on a clear breakdown of costs, aimed at providing a better understanding of the elements included in the total amount. Here's how we allocate the percentages:

• 30% for our guides: We believe that our experienced guides play a crucial role in the success of each activity. That's why we make sure we allocate a significant proportion to pay for their expertise and supervision.
  
• 35% for accommodation and food: We consider comfortable accommodation and quality food to be essential elements of an enriching experience.
• 10% for equipment and transport: The safety and comfort of our participants is paramount. With this part of the total amount, we can guarantee that the equipment required is in excellent condition and adequate for each activity. Transport costs also come into play when they are essential during an expedition.
• 25% for expedition participation and running costs: These costs cover the logistical, administrative and organisational aspects of the expedition, as well as the overall management of the experience, from start to finish.

Our aim is to provide you with a trustworthy, high-quality experience, while being transparent about how the final cost of your shipment is shared. If you have any further questions about our prices, please contact us here.

Marie Frère and Maxime Mertens from Wilmars are the two people behind Wildhartt. Their project is to reinvent travel so that it has a positive impact. Wildhartt is a transmission of passion for sport and nature. A committed travel agency that lives for adventure, thrills and, above all, nature.

Wildhartt wants to protect and restore the wild world through its adventures. We advocate an ephemeral return to nature as a way of disconnecting from the city and returning to a form of simplicity.

Wildhartt is an activist company, where everyone can fulfil their potential while contributing to an ambitious project.

For us, ambition and activism go hand in hand. We believe that business can be much more than just an economic driver; it can be a catalyst for change.

We are convinced that Wildhartt can be that catalyst. And we know that our prosperity will depend on our deep commitment to protecting what really matters: life, in all its forms.

Are you interested in a career in the world of adventure? You'll find all our job offers on the jobs page of our website.

Responsible adventure means:

• Local countries where you can travel by train and/or carpool
• Sober, authentic accommodation such as gîtes, bivouacs, sailing boats, etc.
• Local and seasonal meals
• A fair distribution of income

These 4 pillars ensure more responsible travel that supports the local economy of a region while limiting the carbon footprint of the expedition.

• Via email: hello@wildhartt.com
• By telephone on +32 (0) 474 97 09 38 or +32 (0) 474 52 20 36

Leave us your email address by clicking here: subscribe me to the new expeditions.