Terms and conditions of use

Terms and conditions of use

1. Introduction

Wildhartt is a brand of Discoverent SRL, a limited liability company, whose registered office is located at Avenue Prekelinden 147/2, 1200 Brussels, Belgium, registered under the number BCE 0761.592.827.

Wildhartt.com is a website dedicated to adventure travel and activities offered by Discoverent SRL, providing information, booking services, and support to assist users in preparing and following their adventure experiences.

Access to and use of Wildhartt.com implies acceptance of these General Terms of Use (GTU), the purpose of which is to define the rights and obligations of each user. These TOU may be updated at any time without notice.

2. Services offered

The Wildhartt.com website is intended for informational and commercial use.
It allows users to :

• Consult the travel and expedition offers proposed by Wildhartt;
• Book adventure holidays online;
• Access practical information and resources on the destinations and activities offered;
• Participate in interactive services such as adding comments and opinions on expeditions.

3. Data collected and purposes

Discoverent SRL, as data controller, collects and processes personal data in accordance with data protection legislation. The categories of data collected include:

• Contact data: Surname, first name, e-mail address, telephone number.
• Identification data: Data enabling the customer to be identified when creating and managing an account.
• Medical data: Information required to assess the customer's physical ability to participate in the activities offered.
• Bank details: Payment details for processing secure transactions.
• Geolocation data: Collected during shipments to ensure the safety of participants.

This data is collected for the following purposes:

• Management of bookings and monitoring of order fulfilment;
• Creation and management of customer accounts;
• Communication with the customer, including confirming bookings and providing security information;
• Improving our services and personalising the user experience;
• Preventing fraudulent activity and securing services.

4. Sharing and Transmission of Data

Customers' personal data may be passed on to Discoverent SRL's service providers, as part of the services provided, for:

• Organising shipments with local partners;
• Processing payments via secure service providers;
• The management of bookings with partners located outside the European Union, to the extent necessary to ensure the proper execution of the services.

All data is processed and shared in compliance with appropriate security measures to guarantee confidentiality. External service providers are contractually obliged to protect the data transmitted.

5. Use of Cookies

The Wildhartt.com website uses cookies and similar technologies to optimise the browsing experience:

• Strictly necessary cookies: Essential for the operation of the site, in particular for managing bookings.
• Functional cookies: Used to improve the user experience by saving preferences.
• Advertising cookies: Used to provide targeted advertising and limit its frequency.
• Statistical cookies: used to measure and analyse site traffic.

Users can configure their browser to manage their cookie preferences by consulting the CNIL website for practical explanations: https: //www.cnil.fr.

6. Users' rights to their Data

In accordance with the RGPD and current legislation, each user has the following rights regarding their data:

• Right of access: to obtain confirmation that their data is being processed and to access it;
• Right of rectification: to correct inaccurate or incomplete data;
• Right to object: to object to the processing of their data for legitimate reasons;
• Right to erasure: Request the deletion of your data, subject to legal retention obligations;
• Right to portability: to receive your data in a structured format;
• Post-mortem directives: to define instructions concerning the storage, deletion and communication of your data after your death.

These rights can be exercised by contacting our customer service by e-mail at [insert contact e-mail]. Users may also modify their personal information by logging into their customer account.

7. Data Retention

Discoverent SRL retains customer data for as long as necessary to provide the services and to comply with its legal obligations. Retention periods include:

• Account Data: Retained during the contractual relationship and up to three years after the end of the contractual relationship;
• Contact data: retained for three years from the end of the commercial relationship;
• Payment Data: Retained in accordance with applicable provisions.

8. Responsibility of the User

The user undertakes to comply with the laws in force and not to publish any defamatory, obscene or illegal content in the interactive areas. Discoverent SRL reserves the right to delete any illicit or inappropriate content and cannot be held responsible for content published by users. Inappropriate content may be reported to [insert contact e-mail].

9. Intellectual Property

All content available on Wildhartt.com, including text, images, videos, and trademarks, is protected by intellectual property laws. Any reproduction, modification or use without the written authorisation of Discoverent SRL is prohibited and constitutes an infringement of copyright. The use of the contents is reserved for private and personal use, unless expressly authorised.

10. Limitation of liability

Discoverent SRL makes every effort to ensure the accuracy of the information on the site, but cannot be held responsible for any errors or omissions. Access to the site may be temporarily interrupted for technical reasons without prior notice. Discoverent SRL declines all responsibility in the event of damage linked to the use of the site, subject to the applicable legal provisions.

11. Modifications to the GCU

These General Terms and Conditions of Use may be amended at any time. Users are invited to consult this page regularly to be informed of any changes. The applicable version is that in force at the time of access to the site.

12. Applicable Law and Jurisdiction

These GCU are governed by Belgian law. In the event of a dispute relating to their interpretation or performance, the parties will endeavour to find an amicable solution. Failing this, the French-speaking courts of Brussels shall have sole jurisdiction.